Payment Policy

Effective Date: 16 October 2025

This Payment Policy (“Policy”) explains how payments, charges, and transactions are handled when you make a purchase from Fluffy Heaven. By completing a transaction on our website, you agree to this Payment Policy as well as our Terms of Service and Privacy Policy.

1. Accepted Payment Methods

We accept the following secure payment methods:

Credit and Debit Cards (American Express, Maestro and Mastercard, Visa)

Apple Pay

Google Pay

Shop Pay

All payments are processed securely through Shopify’s encrypted checkout system or trusted third-party payment processors. We do not store your full payment information on our servers.

2. Payment Authorization

By submitting your payment information at checkout, you authorize Fluffy Heaven to charge the total amount of your order (including applicable taxes and shipping) to your selected payment method.

If your payment is declined or unsuccessful, your order will not be processed, and you will receive an email notification to update your payment details.

3. Pricing and Currency

All prices on our website are listed in USD (United States Dollars). We reserve the right to change prices, promotions, or discounts at any time without notice.

4. Taxes and Shipping

All prices listed on our website are inclusive of all applicable taxes. We do not collect any additional sales tax, VAT, or other taxes at checkout. Free standard shipping is included on all orders within the United States. For international shipments, additional customs or import duties may apply, depending on your jurisdiction.

5. Recurring Payments (If Applicable)

If you subscribe to a recurring product or service (such as a monthly box or membership), you authorize us to charge your payment method automatically at the start of each billing period until cancellation. You can manage or cancel your subscription anytime by contacting us.

6. Fraud Prevention

To protect both you and our business, all transactions are subject to fraud screening and verification. Suspicious or high-risk orders may be delayed or canceled. We may contact you to verify billing information before processing your order.

7. Payment Errors

If you believe you have been incorrectly charged, please contact us within 7 business days of the charge at info@fluffyheaven.shop. We will promptly investigate and correct any confirmed errors.

8. Refunds

Refunds are handled according to our Return & Refund Policy. Refunds are issued to the original payment method used for the purchase once your return has been approved and processed.

9. Chargebacks

If you have any payment concerns, please contact us directly before initiating a chargeback. We will always work with you to resolve any issue quickly and fairly. Unauthorized or fraudulent chargebacks may result in denial of future orders.

10. Contact Information

Business Name: Fluffy Heaven
Website: www.fluffyheaven.shop
Address: 11328 Bartlett Ave, Adelanto, CA 92301, USA
Email: info@fluffyheaven.shop
Phone: +1 (415) 887-2752
Contact Page: https://fluffyheaven.shop/pages/contact
FAQ Page: https://fluffyheaven.shop/pages/frequently-asked-questions